Introduction – Definitions
The Privacy Policy, hereinafter referred to as the “Policy,” governs the terms and conditions for the collection, storage, and use of your personal data by our company.
GM TRANSMED MON IKE is engaged in the provision of various types of express delivery services; it holds the General License issued by the Hellenic Telecommunications and Post Commission (EETT) No. 24-003, as required by current legislation, and is in the process of obtaining ISO 9001:2015 certification.
Definitions
For the purposes of this Policy, the following terms have the meanings set forth below:
“Personal data”: information about natural persons, whether individuals or professionals, such as full name, mailing address, zip code, contact phone number, email address, ID number, tax identification number, etc., which can be used to identify a natural person, hereinafter referred to as “Personal Data” or “Data.”
“Processing”: any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storing, adapting, altering, retrieving, searching for information, using, disclosing to third parties, disseminating, linking, combining, restricting, erasing, and destroying Personal Data of natural persons.
“Data controller”: the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data. “Processor”: a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller. “Data subject”: the natural person whose personal data is being processed, e.g., customers, service users, etc.
What Personal Data We Collect.
- When a postal item is sent and delivered, the personal data listed on the Courier Waybill (SY.DE.TA.) for the sender and recipient of the postal service are collected. Specifically: First Name, Last Name, Address, ZIP Code, Occupation, Tax Identification Number (AFM), Tax Office, contact phone number, email address, signature (including digital signatures).
- When you visit and browse the GM TRANSMED MON IKE website, data is collected from cookies that you have consented to use. The information collected is anonymous and does not track your activity.
Purpose of Processing Personal Data.
We collect your Data solely for the following purposes:
- The express delivery service provided by the company includes, for example, identification of the recipient and sender, shipment tracking, etc.
- Issuing invoices in compliance with the obligations imposed by applicable law, e.g., retaining data for a minimum period, etc.
- For statistical purposes, ensuring an appropriate level of security.
- We process your data to fulfill our contract with you, within the framework of applicable law. Your data, such as your Tax Identification Number (AFM), tax office, and invoice details are collected and retained in compliance with our obligations under applicable tax laws, and we do not use Personal Data for any other purposes
Recipients of Personal Data
The recipients of the Data are:
- GM TRANSMED MON IKE and the company’s strictly necessary personnel, who are bound by confidentiality agreements.
- The companies we partner with, which process your Data as Data Processors on our behalf and in accordance with our instructions.
- Third parties, provided that this arises from contractual obligations or is necessary for the performance of the courier service.
- Public or judicial authorities or independent bodies, provided that this is required by law, a prosecutor’s order, or a court decision or order.
- Data transfers to third countries, outside the EU is possible only within the framework of a courier service contract and requires the sender’s prior explicit consent; it is carried out through partner international courier companies with which we have contracts and which are committed to the security of your personal data.
All parties involved in the processing have agreed and are contractually bound to GM TRANSMED MON IKE to do the following:
- to maintain confidentiality
- not to disclose Data to third parties without the permission of GM TRANSMED MON IKE
- to take appropriate security measures
- to comply with the legal framework for the protection of personal data (GDPR)
Retention Period for Personal Data.
The retention period for Data is determined by the retention requirements imposed by the applicable legal framework governing courier services, as well as by the legal framework governing the tax obligations of GM TRANSMED MON IKE. The retention period for Personal Data may be extended for the purpose of providing evidence in court regarding the company’s fulfillment of contractual obligations, or in cases where required by law or to comply with directives from public or independent authorities .
Personal Data Security. GM TRANSMED MON IKE is committed to safeguarding your Personal Data. We have implemented appropriate organizational and technical measures to ensure the security and protection of your Data against any form of accidental or unauthorized processing. These security measures are reviewed and updated whenever necessary. The processing of your Data in any manner is permitted only to persons, employees, and partners authorized by us, exclusively for the purposes mentioned above. GM TRANSMED MON IKE conducts regular checks and audits to verify data security and compliance with this Policy.
What are your rights: - You have the right to access your personal data. This means you have the right to be informedGM TRANSMED MON IKE conducts regular checks and audits to verify data security and ensure compliance with the Policy. What are your rights:
- You have the right to access your personal data. This means you have the right to ask us whether we are processing your data.
- If we are processing your data, you can request information about the purpose of the processing, the types of data we hold about you, to whom we disclose it, how long we store it, whether automated decision-making takes place, as well as your other rights, such as the right to rectification, erasure, restriction of processing, and the right to file a complaint with the Data Protection Authority.
- You have the right to have inaccurate personal data corrected.
- If you find an error in your data, you can submit a request to us to correct it (e.g., correcting a name or updating a change of address).
- You have the right to erasure.
- You may ask us to delete your data if it is no longer necessary for the processing purposes mentioned above.
- You have the right to data portability. You may request that we provide you with the Data you have provided in a machine-readable format or that we transfer it to another data controller.
- You have the right to restrict processing. You may ask us to restrict the processing of your Data for as long as your objections to the processing are being reviewed.
- You have the right to object to the processing of your Data. You may object to the processing of your Data or withdraw your consent, and we will cease processing your Data unless there are other compelling and legitimate grounds that override your right.
How to exercise your rights:
As a data subject, to exercise your rights, you may send us a request describing the right you wish to exercise either to the Company’s mailing address (32 Kifissias, 15125, Marousi, Attica) marked “Exercise of the right of access/rectification/erasure/restriction/objection,” or to the email address (info@transmed.gr) with the subject line “ Exercise of the right of access/rectification/erasure/restriction/objection,” including a description of your request, and we will ensure that we review it and respond to you as soon as possible and, in any case, within one (1) month of receiving your request. However, if your request is complex or if you have submitted a large number of requests, we will notify you within one month if we need an additional two (2) months to respond. For updates on the status of your requests or for more information, please contact us by phone at 2241900500 or by email at info@transmed.gr, using the subject line: “Request Status.” You have the right to file a complaint with the Hellenic Data Protection Authority (mailing address: 1-3 Kifissias Street, Athens / www.dpa.gr), if you believe that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data. Minors
Our services You have the right to file a complaint with the Personal Data Protection Authority (mailing address: 1-3 Kifissias, Athens / www.dpa.gr), if you believe that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data. Minors
Our services are not intended for use by individuals under the age of 18, and individuals under the age of 18 are not permitted to submit data to the Company via the Website or by any other means. If it comes to our attention that a person under the age of 18 has submitted personal data without the express consent of a parent or legal guardian, we will immediately delete such data upon notification or request. Changes to the Policy The Company may amend this Policy. Any revision will take effect as soon as we post the revised Policy. Applicable Law
Our processing of your Data is carried out in accordance with the applicable EU and national legal framework, and more specifically, in accordance with the General Data Protection Regulation 2016/679/EU and Law 4624/2019, as currently in force.
